Catherine Thomson of The Houston Exchange is a licensed practitioner with EBW Global. In this workshop, she will be using the EBW Global Emotional Intelligence System, a unique assessment and development tool. Based on over 20 years of research and worldwide use, it enables individuals and teams to understand why they behave the way they do and to use a 10-step framework to help to improve operational performance.
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The client had set an ambitious strategic agenda, and it was clear that they needed to shift from an operationally focused organisation into one which was absolutely customer-focused. The strategic goals placed significant emphasis on improved performance, improved quality of service, increased customer satisfaction and revenue growth.
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We believe that every conversation in the organisation is an opportunity to lead. In recognition of the significance of leadership conversations, all our coaches are accredited to work with the theories and tools of Structural Dynamics; a theory of face-to-face communication pioneered by Dr David Kantor.
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Amy Edmondson, a professor at Harvard Business School, first identified the concept of psychological safety in work teams in 1999. Since then, she has observed how companies with a trusting workplace perform better. She states that psychological safety isn’t about being nice; it’s about giving candid feedback, openly admitting mistakes, and learning from each other.
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In his book, The No Asshole Rule: Building a Civilized Workplace and Surviving One that Isn’t, Robert Sutton makes the case that there is a correlation between toxic organisations and abusive bosses.
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