We set up a 360-degree survey measuring Team Climate and Leadership Styles (based on research by the Korn Ferry Institute) for the CEO, Executive Team and the remaining leaders/managers in the organisation (30 in total). We wanted to better understand the team climate.
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We believe that Leadership more than anything else sets the tone for the organisation. A Leaders gift is the ability to deliberately model trust, confidence, compassion and integrity. Leaders are judged on how well they communicate, influence, develop strategy, make difficult decisions and inspire others
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The client had set an ambitious strategic agenda, and it was clear that they needed to shift from an operationally focused organisation into one which was absolutely customer-focused. The strategic goals placed significant emphasis on improved performance, improved quality of service, increased customer satisfaction and revenue growth.
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To Undertake a 360 Feedback Exercise on Climate and Leadership Behaviour and then Design,, Build and Implement a Leadership Development Programme for Top 30 Leaders.
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The Chief Executive wanted to harness the collective capability of his senior leadership team to lead and embed the changes within the organisation. Read more to see what the challenges being experienced in the organisation included.
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