The client had set an ambitious strategic agenda, and it was clear that they needed to shift from an operationally focused organisation into one which was absolutely customer-focused. The strategic goals placed significant emphasis on improved performance, improved quality of service, increased customer satisfaction and revenue growth.
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Houston Exchange in collaboration with Abellio Scotrail and Edinburgh Napier University are delighted to announce that they have won 2015 gold award for Best Leadership Development Programme at the recent Training Journal Awards in London.
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