We believe that Leadership more than anything else sets the tone for the organisation. A Leaders gift is the ability to deliberately model trust, confidence, compassion and integrity. Leaders are judged on how well they communicate, influence, develop strategy, make difficult decisions and inspire others
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The client had set an ambitious strategic agenda, and it was clear that they needed to shift from an operationally focused organisation into one which was absolutely customer-focused. The strategic goals placed significant emphasis on improved performance, improved quality of service, increased customer satisfaction and revenue growth.
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We believe that every conversation in the organisation is an opportunity to lead. In recognition of the significance of leadership conversations, all our coaches are accredited to work with the theories and tools of Structural Dynamics; a theory of face-to-face communication pioneered by Dr David Kantor.
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The Behaviours 360 questionnaire provides individuals, groups and organisations with the opportunity to receive behavioural feedback on leadership and behavioural competencies. It can be used ‘off the shelf’ for immediate deployment or it can be easily configured to incorporate an organisation’s specific client competencies and behavioural indicators.
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Houston Exchange in collaboration with Abellio Scotrail and Edinburgh Napier University are delighted to announce that they have won 2015 gold award for Best Leadership Development Programme at the recent Training Journal Awards in London.
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