The client had set an ambitious strategic agenda, and it was clear that they needed to shift from an operationally focused organisation into one which was absolutely customer-focused. The strategic goals placed significant emphasis on improved performance, improved quality of service, increased customer satisfaction and revenue growth.
“Today we had the final workshop of a year-long Leadership Development Programme for our Senior team. Thanks to Catherine and Arlene from the Houston Exchange for guiding us so well – we have learnt a great deal” – Mike Bullock, Chief Executivearlene, behaviours, building, business, capability, catherine, challenges, changes, chief, climate, coaching, continue, conversations, create, deal, deliver, departments, desire, development, difference, divider, effective, element, empowered, enable, ensure, exchange, focus, focused, following, help, houston, identified, improvement, include, key, leaders, leadership, learning, level, management, measuring, meeting, members, needs, nlb, objectives, ongoing, opportunities, organisation, outcomes, performance, process, programme, quality, real, recognising, relation, response, resulting, role, senior, share, silos, solid, staff, strategic, style, success, supported, sustainable, team, tracking, ways, working
The Leadership Agility Accelerator is a tool that has been developed to help leaders select and work on specific leadership practices that will take your agility to a new level. So how does this tool help executives, leaders and managers deliver for today and safeguard tomorrow? Understanding what level of leadership you demonstrate, versus what is required of you in your role is a great starting point.accelerator, action, agility, article, assessment, behaviour, best, business, change, coaches, conversations, create, demonstrate, develop, exchange, executives, gain, greater, help, honest, houston, impact, improving, increase, initiatives, leaders, leadership, leading, level, managing, moving, perspective, plan, point, practices, psychological, research, response, results, safeguard, safety, select, specific, start, step, tomorrow, tool, trained, undertaken, work
Since conversations consume so much of our time, it’s worth trying to improve them. The leader’s perception of how a conversation has gone can be quite different from others who are also in the conversation.addressing, answer, committed, consume, contributing, conversation, decision-making, decisions, dialogue, different, download, evaluate, everyone, exchange, exercise, follow, gone, group, help, houston, identify, important, improve, influenced, issues, key, leader, link, listed, others, outcome, participating, perception, powerful, practices, profitable, quality, questions, quite, reflection, specifically, staying, topic, worth
Join us in an engaging and fun conversation about what can be done to improve the performance of your business through outstanding leadership, whilst enjoying some refreshments and canapes in the amazing Bank of Ireland Hub Grand Canal Dock on March 13th between 6-8 p.m.accessible, amazing, andrew, arising, aristo, association, award, bank, behaviour, business, canal, changes, click, customer, delivered, development, edinburgh, enjoying, ensure, euros, evening, event, exchange, following, harris, houston, improved, insights, investment, ireland, join, leaders, leadership, learner, measuring, minutes, napier, performance, powerful, productivity, programme, recent, refreshments, returned, scotrail, talkback, uk, unique, value, winning