Catherine Thomson of The Houston Exchange is a licensed practitioner with EBW Global. In this workshop, she will be using the EBW Global Emotional Intelligence System, a unique assessment and development tool. Based on over 20 years of research and worldwide use, it enables individuals and teams to understand why they behave the way they do and to use a 10-step framework to help to improve operational performance.
The client had set an ambitious strategic agenda, and it was clear that they needed to shift from an operationally focused organisation into one which was absolutely customer-focused. The strategic goals placed significant emphasis on improved performance, improved quality of service, increased customer satisfaction and revenue growth.application, assessment, based, behaviour, benefits, business, change, coaching, content, conversations, creating, delivered, design, development, edinburgh, element, employees, endorsement, engagement, exchange, existing, houston, impact, increase, individual, leadership, learners, learning, line, managers, measured, model, module, napier, organisation, practice, process, programme, providing, ps, reflect, resulting, return, roi, skills, strategic, support, university, value, workplace
We believe that every conversation in the organisation is an opportunity to lead. In recognition of the significance of leadership conversations, all our coaches are accredited to work with the theories and tools of Structural Dynamics; a theory of face-to-face communication pioneered by Dr David Kantor.achieving, aligned, approach, behaviours, believe, bring, business, capabilities, challenge, change, client, coaching, conversations, created, deliver, delivery, design, development, difference, engagement, focus, highly, identify, impact, investment, key, leadership, learners, learning, life, measure, mindsets, model, option, organisation, performance, practice, programme, reflect, results, return, roi, skills, support, sustained, track, trust, underpinned, work, workplace
Using the Kantor Behavioural Profile (baseline) as part of a group/team intervention supports a whole systems approach to enabling individuals within an organisation to understand the contribution they make to the system and what needs to change.agree, authentic, baseline, behavioural, business, change, collaborative, communication, complete, conversations, create, david, developed, discover, domain, dr, engage, expression, goal, group, helps, impact, individuals, institute, interact, issues, kantor, leaders, learn, organisations, others, patterns, people, potential, profile, propensities, raising, real, really, room, session, shared, strategic, surface, system, taking, team, tendencies, understanding, work
We use the Leadership Agility Accelerator™ and the Leadership Agility 360 ™ tools which are based on research undertaken by Bill Joiner and Stephen Josephs resulting in their award-winning book, Leadership Agility.ability, action, agility, behaviour, best, bill, change, co, conversations, create, cthomson, designed, develop, discussions, email, environment, executives, expect, gain, help, honest, houstonexchange, identify, impact, important, improve, increase, initiatives, joiner, larger, leaders, leadership, leading, level, manage, organization, patterns, perspective, please, practices, psychological, relationship, select, start, step, team, tm, tools, undertaken, work