The client had set an ambitious strategic agenda, and it was clear that they needed to shift from an operationally focused organisation into one which was absolutely customer-focused. The strategic goals placed significant emphasis on improved performance, improved quality of service, increased customer satisfaction and revenue growth.
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We believe that every conversation in the organisation is an opportunity to lead. In recognition of the significance of leadership conversations, all our coaches are accredited to work with the theories and tools of Structural Dynamics; a theory of face-to-face communication pioneered by Dr David Kantor.
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