The client had set an ambitious strategic agenda, and it was clear that they needed to shift from an operationally focused organisation into one which was absolutely customer-focused. The strategic goals placed significant emphasis on improved performance, improved quality of service, increased customer satisfaction and revenue growth.
We believe that every conversation in the organisation is an opportunity to lead. In recognition of the significance of leadership conversations, all our coaches are accredited to work with the theories and tools of Structural Dynamics; a theory of face-to-face communication pioneered by Dr David Kantor.achieving, aligned, approach, behaviours, believe, bring, business, capabilities, challenge, change, client, coaching, conversations, created, deliver, delivery, design, development, difference, engagement, focus, highly, identify, impact, investment, key, leadership, learners, learning, life, measure, mindsets, model, option, organisation, performance, practice, programme, reflect, results, return, roi, skills, support, sustained, track, trust, underpinned, work, workplace
Most executives know instinctively that leadership behaviour has an impact on the productivity, engagement and wellbeing of their employees most business conversations are nowhere near as powerful or directed as they need to be.able, achieving, address, behaviour, business, catherine, challenge, change, clients, coachee, communication, contribute, conversations, create, dealt, delighted, dialogue, divisive, dramatically, dynamic, effectively, enabling, end, energy, engaged, everyone, exchange, executive, expected, face, fail, goals, groups, help, honesty, houston, impact, improving, increased, individual, individuals, intervene, issues, leadership, learners, learning, levels, link, moving, negatively, opportunities, organisations, patterns, people, performance, podcast, politeness, powerful, productivity, profitable, provides, quality, raise, real, really, relationship, resolution, respect, respond, result, saying, significant, spot, start, strategic, structural, structure, stuck, takes, talk, teams, terms, towards, trainees, trainer, trust, undermine, understand, unique, unseen, view, work
The Houston Exchange are delighted to be invited to create this podcast with John Tomlison of Trainer Tools. The interview with Catherine Thomson of the Houston Exchange provides a unique perspective on how Structural Dynamic, a theory of face to face communication, can raise the quality of the conversations you have with coaching clients and trainees to significantly improve the learning experience.achieving, behaviour, catherine, challenge, clients, coachee, communication, conversations, create, delighted, dialogue, dynamic, effectively, exchange, expected, face, goals, groups, honesty, houston, impact, increased, individuals, intervene, issues, learners, learning, moving, negatively, patterns, podcast, politeness, provides, quality, raise, real, relationship, resolution, respect, saying, spot, structural, stuck, talk, towards, trainees, trainer, unique, view, work