The client had set an ambitious strategic agenda, and it was clear that they needed to shift from an operationally focused organisation into one which was absolutely customer-focused. The strategic goals placed significant emphasis on improved performance, improved quality of service, increased customer satisfaction and revenue growth.
We believe that every conversation in the organisation is an opportunity to lead. In recognition of the significance of leadership conversations, all our coaches are accredited to work with the theories and tools of Structural Dynamics; a theory of face-to-face communication pioneered by Dr David Kantor.achieving, aligned, approach, behaviours, believe, bring, business, capabilities, challenge, change, client, coaching, conversations, created, deliver, delivery, design, development, difference, engagement, focus, highly, identify, impact, investment, key, leadership, learners, learning, life, measure, mindsets, model, option, organisation, performance, practice, programme, reflect, results, return, roi, skills, support, sustained, track, trust, underpinned, work, workplace
In a previous life when I was designing HR people processes, a key component of most Performance Development Processes (PD) was to have regular coaching conversations throughout the operational year. Leaders and their staff agreed that this leadership activity was essential. So, no conflict there! When I created a new PD process, my practice was to check in with users in the organisation what was working and what was problematic as the process was rolled out.activity, agreed, along, benefits, cancel, challenges, change, check, clear, climate, coaching, component, concerning, conflict, conversations, count, creates, critical, element, explore, expressed, feedback, feeling, fudge, gone, hearing, holding, important, included, inquiry, irrespective, judgements, keep, language, leaders, leadership, learn, meaningful, meeting, member, motivations, notice, operate, opportunity, organisation, overcome, pd, performance, person, practice, process, promises, provide, quality, re-schedule, rushed, safe, sense, sessions, simple, size, someone, staff, standards, start, stop, support, talk, things, throughout, tick, type, typical, unspoken, working
In his book, The No Asshole Rule: Building a Civilized Workplace and Surviving One that Isn’t, Robert Sutton makes the case that there is a correlation between toxic organisations and abusive bosses.absenteeism, approach, behaviours, bosses, building, bullying, challenge, change, coaching, communication, contribute, conversations, correlation, cost, development, due, employees, face, increased, leaders, leadership, leading, levels, likely, managing, operate, organisation, patterns, people, performance, positive, recognise, research, significant, strategic, stress, structure, support, system, takes, teams, think, tolerated, toxic, turnover, undermine, understand, work, workplace, years