We believe that Leadership more than anything else sets the tone for the organisation. A Leaders gift is the ability to deliberately model trust, confidence, compassion and integrity. Leaders are judged on how well they communicate, influence, develop strategy, make difficult decisions and inspire others
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The client had set an ambitious strategic agenda, and it was clear that they needed to shift from an operationally focused organisation into one which was absolutely customer-focused. The strategic goals placed significant emphasis on improved performance, improved quality of service, increased customer satisfaction and revenue growth.
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The Chief Executive wanted to harness the collective capability of his senior leadership team to lead and embed the changes within the organisation. Read more to see what the challenges being experienced in the organisation included.
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We believe that every conversation in the organisation is an opportunity to lead. In recognition of the significance of leadership conversations, all our coaches are accredited to work with the theories and tools of Structural Dynamics; a theory of face-to-face communication pioneered by Dr David Kantor.
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In a previous life when I was designing HR people processes, a key component of most Performance Development Processes (PD) was to have regular coaching conversations throughout the operational year. Leaders and their staff agreed that this leadership activity was essential. So, no conflict there! When I created a new PD process, my practice was to check in with users in the organisation what was working and what was problematic as the process was rolled out.
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