To achieve Rochdale Boroughwide Housing’s (RBH) ambitious transformation agenda of improving the customer and employee experience while increasing efficiency, enhancing the leadership capability within the Repairs Service was fundamental to success. To effectively manage a transformation of the service, a realignment of the leadership team within Repairs was undertaken to allow for more focus on leadership and people management activities.
We set up a 360-degree survey measuring Team Climate and Leadership Styles (based on research by the Korn Ferry Institute) for the CEO, Executive Team and the remaining leaders/managers in the organisation (30 in total). We wanted to better understand the team climate.
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We believe that Leadership more than anything else sets the tone for the organisation. A Leaders gift is the ability to deliberately model trust, confidence, compassion and integrity. Leaders are judged on how well they communicate, influence, develop strategy, make difficult decisions and inspire others
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The client had set an ambitious strategic agenda, and it was clear that they needed to shift from an operationally focused organisation into one which was absolutely customer-focused. The strategic goals placed significant emphasis on improved performance, improved quality of service, increased customer satisfaction and revenue growth.
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To Undertake a 360 Feedback Exercise on Climate and Leadership Behaviour and then Design,, Build and Implement a Leadership Development Programme for Top 30 Leaders.
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