The client had set an ambitious strategic agenda, and it was clear that they needed to shift from an operationally focused organisation into one which was absolutely customer-focused. The strategic goals placed significant emphasis on improved performance, improved quality of service, increased customer satisfaction and revenue growth.
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“Today we had the final workshop of a year-long Leadership Development Programme for our Senior team. Thanks to Catherine and Arlene from the Houston Exchange for guiding us so well – we have learnt a great deal” – Mike Bullock, Chief Executive
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The Leadership Agility Accelerator is a tool that has been developed to help leaders select and work on specific leadership practices that will take your agility to a new level. So how does this tool help executives, leaders and managers deliver for today and safeguard tomorrow? Understanding what level of leadership you demonstrate, versus what is required of you in your role is a great starting point.
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When under constant pressure to deliver, achieve more with less, and carry the can when things go wrong, it is easy to forget the intense pressure leaders are experiencing today. This is costing organisations dearly in financial and human terms and it’s not sustainable. In fact, recent studies tell us that up to 75% of office workers are struggling to be productive. If that were a medical condition, it would be classed as an epidemic. […]
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Since conversations consume so much of our time, it’s worth trying to improve them. The leader’s perception of how a conversation has gone can be quite different from others who are also in the conversation.
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