The client had set an ambitious strategic agenda, and it was clear that they needed to shift from an operationally focused organisation into one which was absolutely customer-focused. The strategic goals placed significant emphasis on improved performance, improved quality of service, increased customer satisfaction and revenue growth.
I am passionate about changing the nature of conversations in organisations. I want to help leaders to have powerful conversations that lead to sustained changes in their behaviour to create engaged teams while at the same time link this to operational profit.behaviour, case, changes, climate, communication, competency, contribute, conversations, data, david, development, economic, ei, else, emotional, engaged, exists, failure, found, gallup, hay, help, http, human, influence, intelligence, leaders, leadership, organisations, patterns, performer, quality, reality, relationship, repertoire, report, research, rooted, stances, stuck, style, surveys, team, temperament, tightly, value, variance, words, work
The role of a Leadership today is viewed very differently compared to a generation ago. In the last 20 years a new way of looking at leadership has emerged which views leadership as much more complex. However, irrespective of how operating environments have changed, I still see leaders behaving in ways today that are similar to how I was managed (good and bad) and it makes me wonder about what those great managers/leaders did, and would they still be effective today.ability, accelerator, administer, agility, anything, asked, authentic, aware, behaviour, boss, calm, change, changeleading, clarity, communication, connected, continue, conversations, courage, created, david, days, deep, development, differently, effective, emotional, enthused, environments, everyone, expertise, face, greater, growing, help, human, important, individuals, informed, inspired, intelligence, job, journey, leaders, leadership, leading, learning, level, listenedhe, manage, moods, nash, operated, organisation, personal, positive, power, presence, pressurised, ray, really, role, self-assessment, share, specific, supported, team, teamhe, think, today, tool, value, views, widely, work
What do you see in organisation where the climate is unhealthy, morale and motivation is low, senior leaders are behaving out of integrity and operational performance is poor. Typically, communication is affected in the following ways:approach, assessment, business, challenge, change, coaching, communication, conversations, courage, creating, david, decision, developing, differences, disagreements, dynamics, enable, focuses, individuals, intervention, issues, kantor, leaders, leadership, making, matter, model, organisation, otherwise, outside, people, powerful, real, really, recognises, room, shape, silence, skills, speak, structural, systems, team, thereby, understand, used, value, voice, ways, work
Join us in an engaging and fun conversation about what can be done to improve the performance of your business through outstanding leadership, whilst enjoying some refreshments and canapes in the amazing Bank of Ireland Hub Grand Canal Dock on March 13th between 6-8 p.m.accessible, amazing, andrew, arising, aristo, association, award, bank, behaviour, business, canal, changes, click, customer, delivered, development, edinburgh, enjoying, ensure, euros, evening, event, exchange, following, harris, houston, improved, insights, investment, ireland, join, leaders, leadership, learner, measuring, minutes, napier, performance, powerful, productivity, programme, recent, refreshments, returned, scotrail, talkback, uk, unique, value, winning