The client had set an ambitious strategic agenda, and it was clear that they needed to shift from an operationally focused organisation into one which was absolutely customer-focused. The strategic goals placed significant emphasis on improved performance, improved quality of service, increased customer satisfaction and revenue growth.
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We use the Leadership Agility Accelerator™ and the Leadership Agility 360 ™ tools which are based on research undertaken by Bill Joiner and Stephen Josephs resulting in their award-winning book, Leadership Agility.
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The Leadership Agility Accelerator is a tool that has been developed to help leaders select and work on specific leadership practices that will take your agility to a new level. So how does this tool help executives, leaders and managers deliver for today and safeguard tomorrow? Understanding what level of leadership you demonstrate, versus what is required of you in your role is a great starting point.
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