Amy Edmondson, a professor at Harvard Business School, first identified the concept of psychological safety in work teams in 1999. Since then, she has observed how companies with a trusting workplace perform better. She states that psychological safety isn’t about being nice; it’s about giving candid feedback, openly admitting mistakes, and learning from each other.
Reflection Exercise
Since conversations consume so much of our time, it’s worth trying to improve them. The leader’s perception of how a conversation has gone can be quite different from others who are also in the conversation.
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