The client had set an ambitious strategic agenda, and it was clear that they needed to shift from an operationally focused organisation into one which was absolutely customer-focused. The strategic goals placed significant emphasis on improved performance, improved quality of service, increased customer satisfaction and revenue growth.
To Undertake a 360 Feedback Exercise on Climate and Leadership Behaviour and then Design,, Build and Implement a Leadership Development Programme for Top 30 Leaders.amongst, areas, behaviour, business, climate, community, contributed, conversations, creating, current, decision, development, dynamic, exercise, exposed, feedback, happened, helped, highlighted, housing, individual, inspection, issues, leaders, leadership, looked, making, management, mock, model, operational, organisation, people, performance, poor, power, process, programme, quality, report, situation, staff, strengths, structure, supported, system, team, trust, weak, work
‘Noise’ no longer refers just to sound, but to the general distractions that make our lives chaotic and stressful. We’re constantly busy, but are we effective? We’ve mastered multi-tasking, but do we really get more done in half the time? Communication is something we believe we’re experts at. Maybe in terms of personal broadcasting, we have. But the victim in all of this is our ability to truly listen.anyone, better, busy, clear, comes, communication, connection, creating, culture, difficult, distractions, done, effort, empathy, filter, halts, interest, jewel, learn, life, listening, lives, longer, mastered, maybe, meetings, mentally, noise, personal, physically, questions, shoes, showing, skills, someone, somewhere, space, stimulating, stop, stressful, subtly, talk, ted, think, tips, treasure, truly, trust
What do you see in organisation where the climate is unhealthy, morale and motivation is low, senior leaders are behaving out of integrity and operational performance is poor. Typically, communication is affected in the following ways:approach, assessment, business, challenge, change, coaching, communication, conversations, courage, creating, david, decision, developing, differences, disagreements, dynamics, enable, focuses, individuals, intervention, issues, kantor, leaders, leadership, making, matter, model, organisation, otherwise, outside, people, powerful, real, really, recognises, room, shape, silence, skills, speak, structural, systems, team, thereby, understand, used, value, voice, ways, work