The client had set an ambitious strategic agenda, and it was clear that they needed to shift from an operationally focused organisation into one which was absolutely customer-focused. The strategic goals placed significant emphasis on improved performance, improved quality of service, increased customer satisfaction and revenue growth.
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To Undertake a 360 Feedback Exercise on Climate and Leadership Behaviour and then Design,, Build and Implement a Leadership Development Programme for Top 30 Leaders.
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We believe that every conversation in the organisation is an opportunity to lead. In recognition of the significance of leadership conversations, all our coaches are accredited to work with the theories and tools of Structural Dynamics; a theory of face-to-face communication pioneered by Dr David Kantor.
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Amy Edmondson, a professor at Harvard Business School, first identified the concept of psychological safety in work teams in 1999. Since then, she has observed how companies with a trusting workplace perform better. She states that psychological safety isn’t about being nice; it’s about giving candid feedback, openly admitting mistakes, and learning from each other.
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What do you see in organisation where the climate is unhealthy, morale and motivation is low, senior leaders are behaving out of integrity and operational performance is poor. Typically, communication is affected in the following ways:
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