In a previous life when I was designing HR people processes, a key component of most Performance Development Processes (PD) was to have regular coaching conversations throughout the operational year. Leaders and their staff agreed that this leadership activity was essential. So, no conflict there! When I created a new PD process, my practice was to check in with users in the organisation what was working and what was problematic as the process was rolled out.
Reflection Exercise
Since conversations consume so much of our time, it’s worth trying to improve them. The leader’s perception of how a conversation has gone can be quite different from others who are also in the conversation.
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