The client had set an ambitious strategic agenda, and it was clear that they needed to shift from an operationally focused organisation into one which was absolutely customer-focused. The strategic goals placed significant emphasis on improved performance, improved quality of service, increased customer satisfaction and revenue growth.
application, assessment, based, behaviour, benefits, business, change, coaching, content, conversations, creating, delivered, design, development, edinburgh, element, employees, endorsement, engagement, exchange, existing, houston, impact, increase, individual, leadership, learners, learning, line, managers, measured, model, module, napier, organisation, practice, process, programme, providing, ps, reflect, resulting, return, roi, skills, strategic, support, university, value, workplaceTo Undertake a 360 Feedback Exercise on Climate and Leadership Behaviour and then Design,, Build and Implement a Leadership Development Programme for Top 30 Leaders.
amongst, areas, behaviour, business, climate, community, contributed, conversations, creating, current, decision, development, dynamic, exercise, exposed, feedback, happened, helped, highlighted, housing, individual, inspection, issues, leaders, leadership, looked, making, management, mock, model, operational, organisation, people, performance, poor, power, process, programme, quality, report, situation, staff, strengths, structure, supported, system, team, trust, weak, workThe Chief Executive wanted to harness the collective capability of his senior leadership team to lead and embed the changes within the organisation. Read more to see what the challenges being experienced in the organisation included.
building, challenges, changes, climate, coaching, continue, conversations, create, deliver, departments, desire, development, effective, ehaviours, enable, ensure, focus, following, future, help, identified, improvement, include, key, leaders, leadership, learning, management, measuring, members, needs, nlb, objectives, opportunities, organisation, performance, process, programme, real, recognising, relation, response, resulting, role, senior, staff, strategic, supported, team, workingWe believe that every conversation in the organisation is an opportunity to lead. In recognition of the significance of leadership conversations, all our coaches are accredited to work with the theories and tools of Structural Dynamics; a theory of face-to-face communication pioneered by Dr David Kantor.
achieving, aligned, approach, behaviours, believe, bring, business, capabilities, challenge, change, client, coaching, conversations, created, deliver, delivery, design, development, difference, engagement, focus, highly, identify, impact, investment, key, leadership, learners, learning, life, measure, mindsets, model, option, organisation, performance, practice, programme, reflect, results, return, roi, skills, support, sustained, track, trust, underpinned, work, workplaceWe believe that with the guidance of top executives, agile leaders can be developed internally. By identifying and developing high-potential talent, your business can improve its ability to deliver strategic priorities. Having an agile leader on the team takes the company from good to great. Your leaders are focused, confident and driven to lead.
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