‘Noise’ no longer refers just to sound, but to the general distractions that make our lives chaotic and stressful. We’re constantly busy, but are we effective? We’ve mastered multi-tasking, but do we really get more done in half the time? Communication is something we believe we’re experts at. Maybe in terms of personal broadcasting, we have. But the victim in all of this is our ability to truly listen.
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In a previous life when I was designing HR people processes, a key component of most Performance Development Processes (PD) was to have regular coaching conversations throughout the operational year. Leaders and their staff agreed that this leadership activity was essential. So, no conflict there! When I created a new PD process, my practice was to check in with users in the organisation what was working and what was problematic as the process was rolled out.
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Most executives know instinctively that leadership behaviour has an impact on the productivity, engagement and wellbeing of their employees most business conversations are nowhere near as powerful or directed as they need to be.
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The Houston Exchange are delighted to be invited to create this podcast with John Tomlison of Trainer Tools. The interview with Catherine Thomson of the Houston Exchange provides a unique perspective on how Structural Dynamic, a theory of face to face communication, can raise the quality of the conversations you have with coaching clients and trainees to significantly improve the learning experience.
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