‘Noise’ no longer refers just to sound, but to the general distractions that make our lives chaotic and stressful. We’re constantly busy, but are we effective? We’ve mastered multi-tasking, but do we really get more done in half the time? Communication is something we believe we’re experts at. Maybe in terms of personal broadcasting, we have. But the victim in all of this is our ability to truly listen.
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In a previous life when I was designing HR people processes, a key component of most Performance Development Processes (PD) was to have regular coaching conversations throughout the operational year. Leaders and their staff agreed that this leadership activity was essential. So, no conflict there! When I created a new PD process, my practice was to check in with users in the organisation what was working and what was problematic as the process was rolled out.
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