‘Noise’ no longer refers just to sound, but to the general distractions that make our lives chaotic and stressful. We’re constantly busy, but are we effective? We’ve mastered multi-tasking, but do we really get more done in half the time? Communication is something we believe we’re experts at. Maybe in terms of personal broadcasting, we have. But the victim in all of this is our ability to truly listen.
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Amy Edmondson, a professor at Harvard Business School, first identified the concept of psychological safety in work teams in 1999. Since then, she has observed how companies with a trusting workplace perform better. She states that psychological safety isn’t about being nice; it’s about giving candid feedback, openly admitting mistakes, and learning from each other.
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“Today we had the final workshop of a year-long Leadership Development Programme for our Senior team. Thanks to Catherine and Arlene from the Houston Exchange for guiding us so well – we have learnt a great deal” – Mike Bullock, Chief Executive
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What do you see in organisation where the climate is unhealthy, morale and motivation is low, senior leaders are behaving out of integrity and operational performance is poor. Typically, communication is affected in the following ways:
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The Elephant in the Room is an English metaphorical idiom for an obvious truth or problem that is going unaddressed, that no one wants to discuss. It is applicable when a subject is emotionally charged and the people who might have spoken up decide that it is probably best avoided.
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