‘Noise’ no longer refers just to sound, but to the general distractions that make our lives chaotic and stressful. We’re constantly busy, but are we effective? We’ve mastered multi-tasking, but do we really get more done in half the time? Communication is something we believe we’re experts at. Maybe in terms of personal broadcasting, we have. But the victim in all of this is our ability to truly listen.
Amy Edmondson, a professor at Harvard Business School, first identified the concept of psychological safety in work teams in 1999. Since then, she has observed how companies with a trusting workplace perform better. She states that psychological safety isn’t about being nice; it’s about giving candid feedback, openly admitting mistakes, and learning from each other.action, agreement, amy, becomes, behaviours, bystand, choose, contract, conversation, create, curiosity, demonstrated, edmondson, enable, everyone, executive, exist, experience, feedback, follow, frame, happening, help, ideas, leaders, learning, listen, matrix, model, observed, openly, oppose, organisation, others, participate, prepared, psychological, respect, room, safety, session, speak, stances, teams, training, voice, work, workplace, workshop
I am passionate about changing the nature of conversations in organisations. I want to help leaders to have powerful conversations that lead to sustained changes in their behaviour to create engaged teams while at the same time link this to operational profit.behaviour, case, changes, climate, communication, competency, contribute, conversations, data, david, development, economic, ei, else, emotional, engaged, exists, failure, found, gallup, hay, help, http, human, influence, intelligence, leaders, leadership, organisations, patterns, performer, quality, reality, relationship, repertoire, report, research, rooted, stances, stuck, style, surveys, team, temperament, tightly, value, variance, words, work
It’s useful to remember that not every leader creates this type of experience, but what can be done to help those leaders see the benefits of having meaningful conversations with their staff?activity, agreed, along, benefits, cancel, challenges, change, check, clear, climate, coaching, component, concerning, conflict, conversations, count, creates, critical, element, explore, expressed, feedback, feeling, fudge, gone, hearing, holding, important, included, inquiry, irrespective, judgements, keep, language, leaders, leadership, learn, meaningful, meeting, member, motivations, notice, operate, opportunity, organisation, overcome, pd, performance, person, practice, process, promises, provide, quality, re-schedule, rushed, safe, sense, sessions, simple, size, someone, staff, standards, start, stop, support, talk, things, throughout, tick, type, typical, unspoken, working
“Today we had the final workshop of a year-long Leadership Development Programme for our Senior team. Thanks to Catherine and Arlene from the Houston Exchange for guiding us so well – we have learnt a great deal” – Mike Bullock, Chief Executivearlene, behaviours, building, business, capability, catherine, challenges, changes, chief, climate, coaching, continue, conversations, create, deal, deliver, departments, desire, development, difference, divider, effective, element, empowered, enable, ensure, exchange, focus, focused, following, help, houston, identified, improvement, include, key, leaders, leadership, learning, level, management, measuring, meeting, members, needs, nlb, objectives, ongoing, opportunities, organisation, outcomes, performance, process, programme, quality, real, recognising, relation, response, resulting, role, senior, share, silos, solid, staff, strategic, style, success, supported, sustainable, team, tracking, ways, working